As a business owner, building a base of potential customers is vital to your success. But potential customers don't generate revenue or grow your business. They are simply leads who have shown some interest in your product or service. The key is convincing those potential shoppers to become actual paying customers. This skill takes practice and persistence but can pay off through increased sales and business growth. Here are some proven techniques to turn your potential customers into loyal buyers.
Don't reach out to potential customers only when you're ready to sell. Build an ongoing relationship with them through a regular newsletter, social media interactions, and other communication channels. Provide value in each interaction by offering useful resources, tips, updates, or insights into your industry.
Engage with them by replying to their comments and messages and making your interactions as personal as possible.When the time is right, and you have something to sell them, that relationship will serve you well. They know your business and brand and trust you to provide quality products or services. According to research by Nielsen, people are 88% more likely to buy from a company they trust. Authentic, relationship-based trust is the most valuable kind.
Your potential customers likely have concerns, questions, or objections holding them back from buying from you. It's up to you to anticipate the most common concerns and address them proactively. This helps break down barriers to purchase and move potential shoppers further down the sales funnel.You can address common concerns in your marketing and sales materials, website, and direct conversations with potential buyers.
For example, if pricing is frequently discussed, discuss why your prices are justified and provide examples of the value your customers gain. To address quality concerns, highlight relevant certifications or credentials you have, reviews from existing customers, and a solid guarantee or return policy.The more proactively you address their concerns, the fewer reasons they'll have to say no when you make a sales offer. And the closer you'll be to turning them into paying customers.
Potential customers often just need a little extra push or incentive to move them from interest to an actual purchase. Offering a time-sensitive deal like a discount, coupon, free shipping, or bundled bonus item is a great way to provide that incentive.
But the key is making the incentive available for a limited time only. This encourages potential shoppers to act sooner rather than later to take advantage of the deal.For example, you may offer 20% off all orders for one week only. Or free shipping on all orders over $50 if placed within the next three days. You can also bundle popular products or add-ons at a special bundle price for a limited time. The loss of a short-term incentive often motivates potential customers to make their first purchase and become real customers. Once they have confidence in your business from that first interaction, future sales will be much easier.
The more complicated or confusing you make it to buy from your company, the less likely potential customers will follow through with a purchase.
Do an audit of your buying process and look for ways to streamline and simplify the experience. The easier you make it for people to buy from you, the more people will buy from you.Offer multiple payment options, like credit cards, PayPal, and wire transfers. Have clear "buy now" buttons and CTAs. Ensure your shopping cart and checkout experience works smoothly on all devices.
Eliminate lengthy or complicated order forms when possible. The more you simplify and expedite your buying process, the more frictionless the experience will be for potential customers. This significantly increases your chances of gaining a loyal buyer.
Don't rely on automated emails and marketing to follow up with potential customers. Reach out personally to express your interest in gaining them as a customer. Call them on the phone or send a personal email to start a conversation. Let them know you've noticed they haven't purchased yet and want to see if there's any way you can provide information or help address their concerns.
A personal follow-up like this can be very compelling.People appreciate knowing that real businesses with real people are behind the brands they buy from. Speaking directly with potential customers, listening to their feedback, and having genuine conversations will strengthen your connection and build goodwill.
Even if they don't buy immediately, a personal follow-up will keep you on their radar for future purchases. And positions you as an authentic, trustworthy business providing great customer service from the first interaction.
Folio is an intuitive, all-in-one storytelling tool made for businesses and enterprises. It's made for individuals, small teams, and startups to create product demos and tell engaging stories.
You can sign up for free here.
Turning potential customers into loyal buyers is a skill that takes practice and patience. But by building strong relationships over time, proactively addressing concerns, offering strategic incentives, simplifying your buying process, and following up personally, you put yourself in the best possible position to gain the trust and confidence of potential shoppers.
With consistent nurturing, many potential customers will become long-term repeat buyers who generate sustainable revenue and growth for your business. Focus on serving the needs of your potential customers with a helpful mindset and a willingness to go the extra mile, and you'll master the art of gaining life-long customers.
Business Growth with
Subscribe to actionable wisdom for result-driven teams.